Problem
You see different data in browser monitoring than other analytics tools you use. Common symptoms include:
- Browser records fewer page views than you expect.
- Browser's geographical distribution for your users differs from the locations of your expected user base.
- Browser shows a different number of active sessions than you see elsewhere.
Solution
Follow these troubleshooting steps for browser monitoring:
- Check whether browser monitoring is properly installed in all of your application's pages.
- If the JavaScript snippets are missing, or if users are unable to send data to New Relic, follow the steps for troubleshooting browser monitoring installation.
- If you have a single-page style application and are expecting to see your route changes as views, consider using browser SPA monitoring, which provides an integrated view of initial page loads and route changes.
If browser monitoring is working properly, you may be seeing different results because New Relic collects and presents information differently from other analytics tools. For more information about how we collects data, see:
For more help
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's and and documentation.