Important
Beginning with .NET agent version 8.22.181.0, Azure's Always On
setting may be enabled without interfering with the agent. If you'd like to use Always On
, simply update the agent.
If your application targets .NET Framework 4.0 or lower, Always On
will still interfere with the agent and the workarounds below are still applicable.
Problem
You installed New Relic's .NET agent through Microsoft Azure Web Apps and are using Azure's Always On
setting. After generating some traffic and waiting a few minutes for data collection to start for your app, data still does not appear in the APM user interface.
Cause
If no data appears within five minutes, Azure's Always On
setting may be conflicting with New Relic. This feature is only available in Azure's Basic and Standard modes.
The Always On
setting prevents the environment variable APP_POOL_ID
from being set. New Relic's .NET agent needs this environment variable to get the app name. If the agent cannot determine an application name, then it won't start up.
Solution
If you are using Microsoft's Standard or Basic tiers with the Azure Portal, ensure that the Always On
setting is disabled.
- In the Azure Portal, select (your app) > Settings > Application Settings.
- Set the
Always On
toggle toOff
.
Other options
Here are some other options you can try. If these do not work, you must turn off the Always On
setting.
For more help
If you need more help, check out these support and learning resources:
- Browse the Explorers Hub to get help from the community and join in discussions.
- Find answers on our sites and learn how to use our support portal.
- Run New Relic Diagnostics, our troubleshooting tool for Linux, Windows, and macOS.
- Review New Relic's and and documentation.