No browser data appears (Java)

Problem

You installed the browser monitoring agent for your Java app, but the app is not reporting data in the browser UI.

Solution

If your application server does not use the Jasper JSP compiler (for example, you use WebSphere or WebLogic), auto-instrumentation is not available. Instead, you must manually instrument browser.

If your app server does use the JSP compiler and you still do not receive browser data, you may have a configuration conflict. New Relic's Java agent allows you to set an app name either in the newrelic.yml configuration file or automatically with your web.xml display-name.

To verify that your app is reporting to the correct name:

1. Temporarily generate finest level logs.
2. Search the log file for "enabled for". Verify that your app name appears on the list of apps that are reporting browser timing data.
3. If the listed app name does not match the expected name, verify that you are setting the same app name in newrelic.yml and the web.xml display-name setting.